Sales Terms & Conditions

REGENESIS thanks you for your business. This online ordering system is provided for convenience and ease-of-use. You must accept our terms and conditions by reading this page and checking the box at the end.

IMPORTANT! Before your order can be processed and shipped one of our professional customer service representatives will contact you to confirm the provided information and collect payment. An sales confirmation will be provided to you at that time. Orders will not be shipped until the order is confirmed and payment is received by REGENESIS. Any changes or modifications to orders must be received by REGENESIS no later than 24 hours prior to the ship date indicated at the time of order.

Please e-mail or fax the signed sales confirmation to: REGENESIS Order Desk at customerservice@regenesis com or by fax at 949-366-8090.

Return Policy: 15% re-stocking fee will be charged for all returned goods. Return freight must be prepaid. All requests to return product must be in original condition and no product will be accepted for return after 90 days from date of delivery.

Shipping Terms: Customer acknowledges and accepts the shipping method and associated terms and conditions. Customer agrees that product shipped under “Standard terms and conditions” provides only an estimate of the date of arrival to the project site. Product shipped under “Guaranteed terms and conditions” requires the carrier to deliver product on the date required or it will refund some amount up to the full transportation costs associated with the shipment. Under no circumstances will Regenesis be responsible for any additional project related expenses if the transportation company fails to deliver the product on the requested date.

Freight: Freight charges are estimates and actual freight charges are calculated at the time of invoice. Additional freight charges may be assessed for any accessorial⁺ requested at the time of delivery. Please communicate any requirements for delivery with the customer service department at the time the order is placed. Standard delivery is between 8am -5pm Monday –Friday.

⁺accessorial – can include, but not limited to lift gate and pallet jack at delivery, inside delivery, time definite deliveries, and delivery appointments.

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